My Awful 74-Minute Call With Hyatt’s New Outsourced Call Center
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Several weeks ago, I covered how Hyatt laid off most of its US-based
customer service agents, instead choosing to outsource these jobs. Well, I
just had my...
Wednesday, February 3, 2010
Rapid Rewards Winter Wonderland - some good news
Kudos to Southwest Rapid Rewards Winter Wonderland promo. Despite mention in the fine print that you have to give your RR number at the time of reservation to qualify for the bonus credits, I was credited bonus credits for 3 car rentals that I had to get retroactive credit for. Those extra credits are helpful as I race against the clock to top off my account with Amex Membership Rewards points before SWA is no longer a partner of theirs.
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