My Awful 74-Minute Call With Hyatt’s New Outsourced Call Center
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Several weeks ago, I covered how Hyatt laid off most of its US-based
customer service agents, instead choosing to outsource these jobs. Well, I
just had my...
Tuesday, February 9, 2010
Posting from 35,000 feet
I'm learning the hard way that Delta can stand for "Doesn't Ever Leave The Airport". On a replacement plane from BOS to ATL (with onboard wifi). Landing 10 min before my ATL to BHM flight departs. Wondering if the Force will be with me at ATL. The flights are at adjacent gates, so as Bill Murray said in Caddyshack - "so I got that going for me."
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